columbus metropolitan library employment

#Columbus metropolitan library employment code

Performs additional duties as assigned including serving on task forces, committees, etc.Ībility to express self effectively and concisely, both orally and in writing.

Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.Ĭoordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Provides training on library technology to customers and staff one-on-one may assist Information staff in classroom settings. Maintains library collection by identifying and solving problems with library materials performing cleaning of library materials processing withdrawn and donated materials pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use maintaining customer reserve shelves and processing various reports which involve searching for library materials. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.Īssists with location operations including opening and closing procedures unlocking or locking of doors ordering and maintaining location supplies maintaining public materials and bulletin boards maintaining location lost and found collections ensuring that the location is neat, orderly, appealing and inviting to customers and staff creating daily task schedules gathering and reporting statistical data and other clerical duties as assigned. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.

#Columbus metropolitan library employment code

locating or retrieving materials for customers assisting customers with library technology supporting the code of conduct assisting location staff with program preparation at the location and off-site and sharing early literacy skills with customers.Īssists customers with library card accounts in person, over the phone, by e-mail, instant message, etc. Supports location’s customer service plan by proactively greeting customers answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.

Processes and sorts materials accurately and efficiently including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.

Specific job responsibilities may vary based on work location. This position serves as a primary contact point for customers using the library, ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources.